Dispute policy
In plain words: Qareebify introduces you to a nearby brand. Everything about money and delivery stays between you and that brand.
What Qareebify does
Qareebify helps you find verified shops, kitchens, salons and clinics close to your home, and lets you place an order directly with them. That is the whole of our role: the connection between you and the brand.
What Qareebify does not do
We do not take your payment, hold your money, or arrange, carry or track delivery. When you place an order, the brand receives it and fulfils it themselves. Payment is settled directly with the brand on their own terms, and the order status you see on Qareebify is simply what the brand has reported.
Who resolves a dispute
If an order is late, wrong, damaged, not delivered, or charged incorrectly, it is resolved directly between you and the brand. Contact the brand first, using the details on their profile. Qareebify is not a party to that transaction and cannot issue refunds, reverse charges or compel a delivery.
How to report a brand
If a brand does not respond, or the same problem keeps happening, tell us. You can report a review or an order problem from your dashboard, and our team reads every report. We keep a record of complaints against each brand.
When we suspend a brand
Qareebify may suspend or permanently remove any brand that shows a pattern of unresolved complaints. Suspension removes the brand from search, from Suggested near you, and from every curated list. We may also suspend a brand for failed verification, an expired licence, duplicate listings, or attempts to influence reviews.
Reviews stay honest
Only a buyer with a delivered order can leave a review. A brand may reply once in public to any review, but no brand can edit, hide or delete a review it has received.
Questions about verification or ordering are answered on the FAQ page.